If you are not completely satisfied with your products, simply return them to us at any time within 14 working days of receipt. The costs of returning products to us shall be borne by you and will not be refunded. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to us using a delivery service that insures you for the value of the products as we cannot be held responsible for items damaged or lost in the post.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. You can contact us via our contact us tab, or email us at firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then send organise a return and will deal with your refund or replacement on receipt of the original product.
Please note we may request a photo to show the damage/ issue before a returns label is issued.
The item(s) must be returned in the condition in which you received it and within 30 days of delivery.
Please note that returns can take up to 7 working days to reach us, unless sent via special delivery.
This returns policy does not affect your statutory rights.